Restoring the Human Connection in Mental Health
For Dr. Melissa Tihin, CEO and Founder of Central Valley Family Therapy, growth was becoming a barrier to care. As her team expanded to 35+ providers, the manual burden of documentation and intake reached a "breaking point".
"We were growing faster than our systems could support," Melissa explains. "I realized we either had to hire significantly more staff or use technology to work smarter".
In the high-stakes intersection of behavioral health and technology, the goal isn't to replace the therapist; it’s to remove the robotic hurdles that sit between the provider and the patient. mdhub was implemented not just as a tool, but as a "thinking partner" to handle everything from intake to documentation.
Meet the AI Workforce: Sarah and Emma
Central Valley implemented mdhub’s multi-agent platform to target the two biggest bottlenecks in their clinic: the front desk and the therapist’s desk.
1. Sarah: The AI Admissions Coordinator (Intake)
The Front Desk that never sleeps. Before Sarah, intake was manual and staff-driven, relying on phone tag and voicemails. This led to missed opportunities and slow response times.
- 24/7 Responsiveness: Every inquiry is answered instantly via text or voice, dropping response times from hours to minutes.
- Smart Screening: Sarah gathers insurance and scheduling data, ensuring the human team only spends time on "high-rapport" conversations.
- Direct ROI: Conversion rates improved by 30%, leading to a significant increase in revenue without adding administrative headcount. Sarah also allowed them to continue adding on therapists, while keeping only one person in the front office.
2. Emma: The Clinical AI Assistant (Scribe)
The Scribe that thinks like a clinician. Documentation was the primary driver of clinician burnout at Central Valley.
- Ambient Listening: Emma drafts notes based on session context (BIRP notes), respecting the nuance of trauma-informed care.
- Educational ROI: Supervisors use the AI-generated drafts as a teaching tool for associate clinicians to strengthen their clinical writing.
- Quality of Care: Clinicians report being more "present in the room" with patients because they know the small details are being captured automatically.
The Strategic Impact: Capacity and Sustainability
The most significant result was the shift in work-life balance for the clinical team. One associate shared that she finally felt she could "end her day when her last session ends".
By removing the "administrative drag," mdhub allowed Central Valley to expand its services to rural and underserved populations across California’s Central Valley without overextending staff. For solo practitioners, this technology allows them to comfortably increase their weekly patient load from 25 to 30+ patients, directly increasing their revenue and sustainability.
If you want your clinicians to stay, your documentation to be audit-ready, and your practice to run efficiently, this is the tool. It’s not replacing the human touch — it’s enhancing it."— Dr. Melissa Tihin, CEO and Founder
Conclusion: Reclaiming the Mission with mdhub
The success at Central Valley proves that AI workforce are the "missing link" in behavioral health operations. By delegating the robotic tasks to Sarah and Emma, Melissa’s team has created the capacity to grow sustainably while staying grounded in their mission of compassionate, family-centered care.
Ready to see what an AI Workforce can do for your clinic?
❓ Frequently Asked Questions
How long does implementation take?
mdhub is designed for rapid deployment. While solo practitioners can set up in minutes, the mdhub team partners closely with larger clinics like Central Valley to customize features around their specific clinical workflows.
Is mdhub HIPAA compliant?
Yes. mdhub is built as a "System of Trust." It maintains high standards for documentation compliance and audit readiness, ensuring all patient data is handled securely for Medi-Cal and private insurance standards.
Does Sarah help bring in more clients?
Absolutely. By answering every call and text instantly—including after hours—Sarah captures leads that would otherwise be lost. Central Valley saw a 25–35% increase in new client starts after implementation.
Can the Clinical Assistant help with Associate training?
Yes. At Central Valley, it is used as a teaching tool. Associate clinicians compare their own documentation with AI-generated drafts to refine their skills and learn the operational side of mental health care.
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