Telehealth Built for Behavioral Health. With an AI Workforce Inside.
mdhub is the behavioral health telehealth platform with embedded HIPAA-compliant video, an AI clinical scribe that captures every session automatically, and the full mdhub team — Sarah, Eric, and Laura — running intake, billing, and patient engagement around every visit. Already on Zoom? mdhub works there too.
The Operational Realities of Virtual Behavioral Health
Telehealth took the walls off the clinic, not the admin. Every workflow that used to happen in the room now has to happen on a screen — and behavioral health adds intake complexity, billing nuance, and compliance load on top.
Typing Through the Visit
You can't take eye contact away from a patient on a video call. But documenting after every session pushes 2+ hours of note-writing into the evening — the single biggest driver of telehealth clinician burnout.
Higher Virtual No-Shows
Patients drift out of a video appointment more easily than a clinic visit. Without proactive confirmations, reminders, and reschedule flows, telehealth practices feel every missed slot twice.
Telehealth Billing Nuance
Place-of-service codes, modifier 95 for synchronous video, payer-specific telehealth rules — every claim has more ways to be denied than an in-person session. At scale, that quietly eats margin.
Remote Intake Friction
A new patient who can't easily complete intake, upload an insurance card, or sign consent on their phone is a new patient you may never see. Friction at the front door costs telehealth practices more than anyone realises.
Five Disconnected Tools
Zoom for video. Another tool for notes. A scheduler that doesn't talk to billing. A messaging app for between sessions. Most telehealth practices have stitched together five products to do what should be one workflow.
HIPAA & Compliance Load
Consumer video tools that aren't BAA-covered. Documentation that has to hold up to payer audits. State-by-state nuance for psychiatry telehealth. The compliance bar in virtual care is higher, not lower.
From First Click to Final Claim — All Around the Video Visit
mdhub gives you the video room and the team that runs every workflow around it. One platform, three steps, every behavioral health visit covered.
Remote Intake
Sarah handles 24/7 inbound inquiries by phone and on your website widget, qualifies new patients, books the appointment, and triggers digital intake — all before the visit starts.
- Phone line and web-widget chat
- Insurance eligibility verification
- Digital intake forms & consent
- Portal invite & appointment reminders
- Tentative-until-card-on-file booking option
Embedded Video Visit
Launch the visit from inside mdhub. The HIPAA-compliant video room runs the call, and the AI scribe captures the conversation automatically — no separate recording step required.
- Embedded HIPAA-compliant video
- 1:1, couples, family, and group sessions
- Background blur & noise cancellation
- Emma chat panel inside the call
- Also works with Zoom on Mac via plugin
Note & Claim
Within minutes of the call ending, the clinical note is ready for review and signature. Eric prepares the telehealth-ready claim from a pre-configured template — POS 02, modifier 95, diagnosis pulled from the patient chart.
- Structured note within minutes of session end
- Telehealth billing template (POS 02 + mod 95)
- AI claim scrub via Stedi clearinghouse
- ERA reconciliation matched to the right patient
- CPT code suggestions with justification
Embedded Telehealth, With Emma Listening
mdhub includes its own behavioral health telehealth — a HIPAA-compliant video room with the AI clinical scribe running inside every visit. Sarah runs the front door, Eric closes out the claim, and Laura — the AI Care Coordinator — keeps patients engaged between visits. One platform, one workflow.
mdhub Telehealth & Emma
Start a video visit straight from the patient chart or calendar. mdhub's embedded video room handles the call, and Emma — the AI clinical scribe — captures the conversation automatically and drafts a structured behavioral health note within minutes of the session ending. Clinicians stay present on camera; the documentation is waiting for review when the call ends.
- Embedded HIPAA-compliant video room
- Auto-capture inside the call — no recording step
- 1:1, couples, family, and group sessions
- Custom note templates per clinician & specialty
- SOAP, DAP, BIRP, intake, follow-up formats
- Multilingual sessions (EN & ES code-switching)
- Background blur, noise cancel, screen share
- Zoom integration on Mac via dedicated plugin
Sarah
AI admissions coordinator on a dedicated phone line and your website widget — qualifies new patients 24/7 and books them into the calendar.
Eric
AI billing agent that builds telehealth claims from pre-configured templates (POS 02 + mod 95), scrubs them, and submits via the Stedi clearinghouse.
mdhub EHR
Behavioral health EHR that ties the video room, intake, notes, and billing into one record — so virtual practices stop juggling five disconnected tools.
Present on Camera. Not on Paperwork.
Behavioral health practices use mdhub to make virtual care feel like care again — not a parade of disconnected tools.
The note is ready by the time I leave the video call. I close the laptop at the end of the last session — not at midnight rewriting everything I half-remembered. That shift alone changed how telehealth feels for our team.
Licensed therapist, virtual practice
We stopped stitching tools together. Video, scribe, scheduling, intake, billing — it's all in mdhub. Patients arrive on the call already verified, the note is done before they log off, and the claim is out the door the same day.
Psychiatric nurse practitioner, telehealth group
Telehealth claims used to be where we quietly lost money — wrong POS, missing modifiers, payer-specific rules nobody had time to track. Now the template handles all of it, the scrub catches what's left, and our front office has hours back every week.
Practice administrator, behavioral health telehealth group
Telehealth on mdhub — Your Questions Answered
What teams running a virtual behavioral health practice ask before they switch to mdhub.
Does mdhub include its own telehealth video?
How does AI clinical documentation work during a telehealth visit?
Can mdhub handle couples, family, or group telehealth sessions?
Does mdhub handle telehealth-specific billing codes and modifiers?
Does mdhub work with Zoom or other video tools?
Can new patients complete intake remotely before their first telehealth visit?
Is mdhub HIPAA-compliant and audit-ready for telehealth?
Can mdhub handle e-prescribing for telehealth psychiatry?
Bring Your Telehealth Practice Back to Care
One platform for behavioral health telehealth — embedded video, AI scribe inside every visit, automated intake, telehealth-ready billing, and between-session patient engagement.
HIPAA · SOC 2 Type II · NIST 800-171 · Trusted by 10,000+ clinicians · Better operations. Elevated care.
