Some of the most important work in behavioral health happens before the first appointment: in a long, detailed intake conversation. JFZ Health Solutions handed that conversation to Sarah, one of mdhub's first AI voice agents, and hasn't looked back since.
The Results at a Glance
Since early 2025, Sarah has been the first voice JFZ's clients hear, answering the phone and walking each one through a complete, structured intake. Here's what that has added up to.
The Intake Bottleneck
JFZ Health Solutions is a forensic assessment–based clinical psychology practice, built around careful, in-depth evaluations. That care starts long before anyone sits down for an appointment. It starts with intake: a thorough, structured conversation that captures a client's history, circumstances, and needs in detail.
Done well, that intake is invaluable. Done by hand, it's a bottleneck. Every new client means a long phone call, a fixed script to work through, and careful data entry afterward. All of that work landed on a small, specialized team: hours every week spent reading the same questions aloud, writing up the same notes, hundreds of times a month.
JFZ didn't want to cut the intake short to keep up. They wanted to protect its depth, without a person having to run every one of those conversations by hand.
Meet Sarah
JFZ became one of the very first clinics to put Sarah, mdhub's AI Intake Coordinator, on the front line, built and configured by mdhub to run JFZ's exact intake workflow, question for question.
Sarah, mdhub's AI Intake Coordinator
A thorough intake, every time, without the waitSarah answers the moment a client calls and conducts the full intake conversation herself: patiently, in natural speech, following JFZ's structured question flow from demographics through history and current concerns. When the call ends, the conversation is summarized and tagged for the clinical team. Since early 2025 she has:
- Answered 2,000+ client calls, picking up the moment each one comes in
- Run a full ~12-minute structured intake end to end, following the complete question flow at the caller's pace
- Turned every conversation into a structured, summarized, tagged intake for the clinical team, with no manual note-taking on the call
Depth, Kept Intact
The point was never to make intake faster by making it thinner. It was to let a small, specialized team keep delivering a thorough intake at volume, without spending their days reading the same questions aloud. Sarah handles the structured conversation, freeing JFZ's people for the work that genuinely needs them: the clinical judgment, the nuance, the human read of a person's situation that no script can replace.
And because Sarah captures every intake the same way, JFZ gets a clean, consistent, searchable record of who's reaching out and why.
Why It Worked
Built for JFZ's exact workflow. Sarah runs JFZ's real intake script, not a generic call flow, so the depth of the evaluation intake is preserved, question for question.
Always available, never rushed. She picks up instantly and gives every caller the full ~12-minute conversation, no matter how many call at once.
Structured output, automatically. Each call becomes a summarized, tagged intake, ready for the clinical team without manual write-ups.
Proven over time. Live since early 2025 and still running today. One of the longest-standing AI voice agents in mdhub's network.
Built for the Long Run
JFZ adopted AI voice early, and more than a year and two thousand conversations later, Sarah is still the practice's front door. The throughline is the one that holds across every mdhub story: technology takes the repetitive load so a small, specialized team can spend its time where it matters most, on the people they're there to help.
Figures reflect JFZ Health Solutions' usage of mdhub's AI voice agent, measured in mdhub's analytics from February 2025 to June 2026. Results vary by practice. Better operations. Elevated care.
